BRP Manufacturing Company
Industrial Rubber Sheet & Molded Rubber Products

Customer Satisfaction Survey

*Your Organization's Name:

*Your Name:

*Are you a fabricator or distributor?
Fabricator Distributor

*How long have you done business with BRP Manufacturing?

Less than 1 year
1-5 years
6-10 years
More than 10 years

Please rank each item in order of importance using each number only once:

Customer Service
Products
Prompt Delivery
Technical Services
Quality

Please rate how you feel about the following remarks about BRP Manufacturing.

Strongly Agree Moderately Agree Slightly Agree Slightly Disagree Moderately Disagree Strongly Disagree
*BRP listens to its customers.
*BRP is prompt in dealing with customer issues.
*BRP is a leader in product development.
*BRP's products are worth their value

If there were one service or feature in which BRP Manufacturing could add or improve upon, what would that be? (please be specific)

*How would you rate us on prompt delivery?

If other:

*How would you rate our customer relations?

*What condition is the material in upon arrival after being shipped through our chosen freight companies?

Use the space below if you wish to commend or criticize freight companies
that deliver our materials.

*How would you rate our product quality?

Where could we improve?

*Why did you choose and do you continue to choose BRP Manufacturing?
Prices
Quality
People/Relations
Delivery
Service
Other:

Additional Comments



*Denotes Required Fields